1. Ask us to delete your data
Email support@bountiflow.com with the subject “Data deletion request”. Include:
- Restaurants and staff: the email address of your Bountiflow account and your restaurant’s name. Please send the request from that email address.
- Customers: the phone number you used when ordering or messaging, and the restaurant(s) you ordered from.
We will confirm we received your request within 5 working days, may ask you to verify your identity, and will complete the deletion within 30 days. We will email you when it is done.
2. Disconnect WhatsApp (restaurants)
To stop Bountiflow receiving messages for your WhatsApp Business number (restaurant owners only):
- Sign in to the merchant app at merchant.bountiflow.com.
- Pick the branch in the branch bar at the top of the app.
- Go to Settings → WhatsApp, select Disconnect and confirm.
Disconnecting immediately deletes the access token we hold for the number and unsubscribes Bountiflow from its messages. You can also remove Bountiflow from your WhatsApp Business Account in Meta Business Suite under Business settings → Integrations.
Messages already received are deleted on the normal schedule (message text after 30 days). To delete them sooner, send a deletion request as described above.
3. What we delete
When we complete a request, we delete or anonymise:
- For a restaurant account: your account and staff accounts, restaurant and branch details, menus and images, bank details, WhatsApp connection details and messages, push subscriptions, and your customers’ order records.
- For a customer: your name, phone number and delivery addresses on your orders, WhatsApp messages linked to your phone number, and any push notification subscriptions.
We may keep limited information where the law requires it or to resolve disputes, prevent fraud or enforce our terms, and only for as long as needed. Anonymised totals, such as order counts, may be kept because they no longer identify anyone.
4. A note for customers
Restaurants decide how they use their customers’ information. When we receive a deletion request from a customer, we delete the information we hold and let the restaurant know. If you shared your details with a restaurant outside Bountiflow, such as in a WhatsApp chat on your own phone, contact the restaurant directly.
5. Contact
Questions? Email support@bountiflow.com, call 08160081418, or write to Bountiflow, 54, Olanrewaju, Ijoko, Ogun State, Nigeria. See our privacy policy for more about your rights.